01Introduction
Welcome to DevotionHub! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile app, website, and services.
02Information We Collect
We collect different types of information to improve your experience, including:
- Information You Provide to Us
- Account Information: When you sign up, we collect your name, email, password, and other details.
- Ministry Information: If you register a ministry, we collect details such as ministry name, contact information, and content you upload.
- Prayer Requests & Devotionals: If you submit prayer requests or interact with devotionals, we may collect that information.
03How We Use Your Information
We use your data to:
- Provide and improve the DevotionHub experience
- Send notifications for devotionals, prayer requests, and ministry updates
- Personalize content based on your preferences
- Enable ministry engagement and community interaction
- Maintain security and prevent fraud
- Comply with legal obligations
04News and Updates
News, new features and seasonal plans are optional. We send them only if you say yes, and you choose each way of hearing from us separately: by email, by push notification, and in the app inbox. Nothing is switched on for you, and you can say yes to one and no to the others.
- Where you choose: you can opt in when you sign up, when the app asks you, or later in your notification settings in the app or on the website.
- Withdrawing: you can turn any of them off at any time in the app or web settings. Every news and updates email carries an unsubscribe link, and a one-click unsubscribe option in supporting email apps. You can also reply to the email and ask us to stop. We act on it for that channel from then on.
- Account and service messages are different: sign-in codes, security notices, and notices about the service or changes to our terms and privacy policy are part of having an account. They are not marketing, so they are not switched off by withdrawing consent to news and updates.
- Under 18: we do not send news and updates to anyone under 18, and the choice is not offered to them.
- Events: if an event page offers follow-up emails, your choice applies to that event only and does not opt you in to our news and updates.
- Bounces and complaints: if an email address bounces, or you mark one of our emails as spam, we stop sending news and updates to that address. We keep the address in a hashed form so we do not send to it again.
- How we deliver and measure: we use Amazon Web Services (SES) to send email and Expo to deliver push notifications. We count clicks on links in news and updates emails to see what is useful. We do not use open-tracking pixels or third-party advertising trackers for these messages, and we do not sell your data.
- Company details: the company details shown in our emails are the details of the company that sends them. You can also contact us at support@devotionhub.com.
You have the right to object to direct marketing at any time, and you can do so using any of the ways above.
05Contacts
DevotionHub can read the contacts on your device only when you choose to invite someone to a devotion session, and only after you grant permission. We ask at the moment you tap to invite from your contacts, never in the background.
- Your contacts are never uploaded to our servers, and we do not store them.
- We do not use your contacts to build friend suggestions, recommendations, or advertising.
- Only the people you pick receive an invitation. Everyone else in your address book is untouched.
- You can decline the permission and type email addresses yourself instead, and you can revoke it at any time in your device settings.
07How We Protect Your Information
We implement security measures like encryption, secure servers, and access controls to keep your data safe. However, no online service is 100% secure, so we encourage safe usage practices.
08Your Privacy Rights
- Managing Your Data: You can update or delete your account information at any time.
- Notifications: You can customize or disable push notifications in your settings.
- News and Updates: We send these only with your consent, per channel, and you can withdraw it at any time. See the News and Updates section above.
- Data Deletion Requests: If you want your data removed, contact us at support@devotionhub.com.
09Data Retention
We retain your data as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer needed, your data will be deleted or anonymized.
- Consent records: when you say yes or no to news and updates, we record the channel, when, where, and the wording you saw. We keep these for the life of your account plus 2 years, as proof of consent. If you delete your account, these records are kept for that purpose only.
- Send records: we keep a record of which news and updates messages were sent to you for 18 months, so we can respect how often we contact you.
- Suppressed addresses: addresses that bounced or complained are kept only as a hash, so we can avoid sending to them.
10Third-Party Links
Our platform may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing any information.
11Children's Privacy
People under 18 can use DevotionHub only with a parent or guardian: we ask for a parent or guardian email address when they sign up, and the account stays pending until the guardian approves it. Accounts for people under 18 cannot create or manage ministries or other organizations, and we do not send them news and updates (marketing messages).
12Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If there are significant changes, we will notify you through the app or email.
13Contact Us
If you have questions or concerns, contact us at:
Email: support@devotionhub.com
Website: www.devotionhub.com
Questions about this policy?
We’re happy to explain anything here.